This Privacy Policy describes how ph497 collects, processes, stores, and protects your personal data when you use the ph497 platform. It is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and PAGCOR's applicable data handling requirements.
ph497 collects personal data only for clearly stated, legitimate purposes. We tell you what we collect, why we collect it, and how long we keep it — before or at the point of collection.
Data collected by ph497 is used only for the purposes specified in this Policy. We do not sell your personal data to third parties for their own marketing or commercial purposes, ever.
ph497 collects only what is genuinely necessary for your account, PAGCOR compliance, and platform operation. We regularly review held data and delete what is no longer required.
Your data is protected with SSL/TLS encryption in transit and AES-256 encryption at rest. Access to personal data within ph497 is restricted to staff with a legitimate operational need.
The Philippine Data Privacy Act gives you the right to access, correct, delete, and object to the processing of your personal data. ph497 honours all Data Subject Rights requests promptly.
In the event of a personal data breach that poses risk to your rights and freedoms, ph497 will notify the National Privacy Commission (NPC) and affected Users within the timeframes mandated by RA 10173.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By registering an account on ph497 or using any part of the ph497 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use ph497's services.
The data controller responsible for your personal data in connection with the ph497 platform is the operating entity behind ph497.vip, authorized by the Philippine Amusement and Gaming Corporation (PAGCOR). ph497 is registered and operates within the Republic of the Philippines and processes personal data in accordance with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.
Data Protection Officer (DPO): ph497 has appointed a Data Protection Officer as required under RA 10173. Data Subject Rights requests and privacy inquiries may be directed to: [email protected] (plain text — not a clickable link).
ph497 collects the following categories of personal data, limited to what is necessary for the stated purposes:
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number and copy, selfie/photo for KYC verification | Registration & KYC |
| Contact Data | Email address, Philippine mobile number, mailing address (if provided) | Registration |
| Financial Data | GCash number, PayMaya number, bank account details (BDO, BPI, Metrobank), transaction history, deposit and withdrawal amounts in PHP | Deposits & Withdrawals |
| Gaming Data | Game history, wager amounts, session durations, betting patterns, bonus usage, win/loss records | Platform Usage |
| Technical Data | IP address, device type and OS, browser type, login timestamps, session data, geolocation (country/region level) | All Platform Access |
| Communications Data | Customer support chat logs and emails, feedback submissions, dispute communications | Support Interactions |
ph497 does not collect sensitive personal information (as defined under RA 10173 Section 3(l)) beyond what is strictly required for PAGCOR KYC compliance — specifically, government ID details necessary for age and identity verification.
ph497 collects personal data through the following means:
ph497 processes your personal data for the following purposes:
To create and administer your ph497 account, verify your identity and eligibility (including the 21+ age requirement mandated by PAGCOR), process your ph497 login requests, and maintain your account security.
To process deposits and withdrawals via GCash, PayMaya, BDO, BPI, and Metrobank; maintain accurate transaction records; conduct source-of-funds checks where required by anti-money laundering obligations; and manage bonus credits.
To fulfil ph497's obligations under its PAGCOR authorization, including KYC reporting, anti-money laundering (AML) monitoring, responsible gaming compliance, and responding to regulatory inquiries or investigations. Processing for this purpose is mandatory — ph497 cannot operate without it.
To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, cheating, and unauthorized account access. This includes automated analysis of betting patterns and login activity.
To respond to your support requests, resolve disputes, and maintain records of communications for quality assurance and regulatory purposes.
To monitor gaming behavior for indicators of problem gambling, administer self-exclusion requests, apply deposit limits, and fulfil ph497's responsible gaming obligations under PAGCOR's framework.
To analyze aggregated platform usage data (not individual profiling for marketing) to improve ph497's game lobby, payment processing, mobile performance, and overall user experience for Filipino players.
To send you account-related notifications (login alerts, withdrawal confirmations, security notices) and, where you have separately consented, promotional communications about ph497 offers. You may withdraw marketing consent at any time via account settings or by contacting support.
ph497 processes your personal data under the following legal bases as recognized by RA 10173:
ph497 does not sell your personal data. We may share your data with the following categories of recipients:
All third-party service providers engaged by ph497 are contractually required to process personal data only for the purposes ph497 has authorized, maintain appropriate security measures, and comply with RA 10173.
Some of ph497's technology infrastructure and game content providers are hosted or operated outside the Philippines. Where personal data is transferred to recipients in other countries, ph497 ensures that adequate safeguards are in place — including data processing agreements requiring the recipient to maintain standards equivalent to those required by RA 10173 — prior to any such transfer. ph497 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate contractual safeguards.
ph497 retains personal data only for as long as necessary for the purposes for which it was collected, subject to applicable legal and regulatory retention obligations:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | PAGCOR / AML compliance |
| Financial Transaction Records | 10 years from transaction date | Philippine tax and AML law |
| Gaming History | 5 years from date of gameplay | PAGCOR regulatory requirement |
| Customer Support Records | 3 years from last interaction | Dispute resolution |
| Marketing Consent Records | Duration of consent + 3 years | Legal compliance (consent audit) |
| Technical / Log Data | 13 months from creation | Security and fraud analysis |
Upon expiry of applicable retention periods, ph497 will securely delete or anonymize personal data in accordance with RA 10173 requirements.
ph497 uses cookies and similar technologies on the ph497 platform for the following purposes:
You may manage non-essential cookie preferences via your browser settings. Disabling strictly necessary cookies will impair your ability to use the ph497 platform, including the ph497 login function.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ph497:
Request a copy of the personal data ph497 holds about you, together with information about how it is being processed.
Request that inaccurate or incomplete personal data about you held by ph497 be corrected. You may update many details directly within your ph497 account settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph497's legal retention obligations (which may require us to retain certain data regardless).
Object to processing of your data for marketing or other non-essential purposes. You may opt out of marketing communications at any time via your ph497 account settings.
Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph497 has mishandled your personal data.
To exercise any of these rights, contact ph497's Data Protection Officer at [email protected]. ph497 will respond to Data Subject Rights requests within 15 days of receipt, as required under RA 10173.
ph497's Services are strictly for adults aged 21 years and older in accordance with PAGCOR regulations. ph497 does not knowingly collect personal data from any person under the age of 21. If ph497 becomes aware that personal data has been collected from an individual under the age of 21, such data will be deleted and the account will be closed immediately. Parents or guardians who believe a minor has registered an account on ph497 should contact ph497 customer support immediately.
ph497 implements the following technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration:
While ph497 employs industry-standard security practices, no digital platform can guarantee absolute security. Users are also responsible for maintaining their own ph497 login credential security.
ph497 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. Material changes will be communicated to registered Users via their registered email address at least seven (7) days prior to taking effect. The current version of this Policy is always available at ph497.vip/privacy-policy. Continued use of the ph497 platform following the effective date of any amendment constitutes acceptance of the revised Policy.
For questions about this Privacy Policy, Data Subject Rights requests, or any privacy-related concern regarding ph497's processing of your personal data, please contact:
ph497 Data Protection Officer
Email: [email protected]
Platform: via Live Chat after ph497 login (24/7 availability)
National Privacy Commission (Philippines)
For unresolved complaints, the NPC may be contacted at: [email protected] (external regulatory body)
Your data is protected. Your identity is verified. Your account is secure. PAGCOR-regulated · 21+ only · Play responsibly.
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